Cancellation Policy

Download Cancellation Form

 

Canceling an Appointment

Please contact the medspa via phone or email AT LEAST 48 hours prior to your scheduled appointment date and time to avoid cancellation fees*.

Cancellation is required 24 hours prior to appointment; failure to cancel within the required time will result in a fee of $35.00 being charged to the credit card on file. A No Show is considered failure to cancel or failure to show for a scheduled appointment, a fee of $75.00 will be applied to the credit card on file.

No Shows and Late Cancellations (48 hours+)

Initially, clients who schedule an appointment and simply DO NOT show up or cancel within the allotted timeframe of 48 hours will be required to leave a deposit of half (50%) of their scheduled session total in order to reschedule their next appointment or may choose to lose pre-booked sessions if prepaid packages exist.

Deposits

The deposit is fully refunded to the client if the appointment is canceled within the 48 hours-notice timeframe. Reoccurring no shows or if the appointment is canceled AFTER 48 hours, clients will be charged the full deposit amount of half (50%) of the entire session cost on their
debit/credit card.

Clients who’ve prepaid for Package Deals

Clients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted of all pre-booked area(s) from the package(s) balance and must pay the balance in order to continue treatment.

New Clients

If a new client fails to cancel or reschedule their appointment date within the 48 hour timeframe they will forfeit ALL limited-time pricing offers, monthly special promotions, discounts or coupons.

We reserve the right to refuse appointments to any client who has demonstrated disregard of our cancellation policy.